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4-Year Warranty for Parts and Labor*

The main objective of KUCHT is to meet the needs and expectations of our customers. For this reason, all our products are subjected to rigorous security and quality controls to be above the North American safety standards.

KUCHT Warranty covers defects in Parts and Labor for functional parts that are the result of normal usage for a period of time of 4 Years for Parts and Labor* from date of purchase. Functional parts are those components parts that are critical to the performance of the product’s essential function. Nonfunctional parts are those that are not critical like knobs, handles, or cosmetic parts. KUCHT will repair or replace the unit or any parts, therefore, as required, subject to these terms and conditions.

Unlimited lifetime online support

In addition, we give full unlimited lifetime support. This means that if our customers come across any problem after the warranty has expired, a qualified Kucht member will assist you or your trusted technician using video chat in any repair process. You will also have access to repair videos, tutorials, manuals, and any extra help that is available.

General Conditions:

a. Warranty does not cover failure as a result of misuse, abuse, rust or corrosion, spilled liquids or foreign objects found inside the unit; repair of damage caused by accident, theft, fire, flood, external causes such as, but not limited to, blow fuses, inadequate electrical power, water and gas lines beyond the equipment, or any use of the product not authorized by the manufacturer.
b. The maximum liability of the warranty for product replacement or repair shall not exceed the original purchase price of the product.
c. KUCHT reserves the right to repair or replace the covered product with a comparable feature model of like kind.
d. Warranty does not cover deterioration of the appearance of the product, any cosmetic part such as paint, porcelain, glass, dents, scratches, chips, rust or peeling.
e. Any damage resulting from unauthorized replacement parts, improper service, or modifications made to the covered product are not covered.
f. KUCHT is released from all liability due to indirect, consequential, or incidental damages.
g. This warranty does not cover any damage to the product due to lightning, over-voltage, under-voltage, accident, misuse, abuse, negligence, or any damage caused by the use of the product by the purchaser or others. This warranty does not cover non-EWP products that have been exposed to wet or corrosive environments. This warranty does not cover stainless steel surfaces that have not been properly maintained.
h. Kucht Products are certified for use according to U.S. and Canada standards. The warranty coverage is limited to U.S. and Canada only. Kucht will not provide technical service or support in other countries. Replacement parts will only be shipped to continental U.S. and Canada addresses.

Limit of Liability:

Our Liability is limited to the original price of the covered equipment. Additional losses, damages, or injuries caused by product malfunction or defects will not be covered.

To Arrange for Service:

Prior approval from Customer Service is required to start the service. To initiate a service claim please Submit a Ticket or contact KUCHT for assistance on how to initiate a service claim. Please have your original bill of sale and Serial Number of the unit available so our customer service representative is able to quickly arrange for service.

A video assessment call will be required before starting the warranty process. This call is necessary to identify the issue and ensure that the correct replacement part is sent before a technician is dispatched. This helps reduce the chances of sending incorrect parts, resulting in a faster and more efficient service process.

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(*): Valid for every appliance bought after September 1st, 2020 in the U.S. – Not valid for accessories, parts, wine coolers, and outdoor kitchen appliances (Pizza Ovens & Cart). All the appliances acquired before September 1st, 2020, and Wine Coolers, outdoor kitchen appliances (Pizza Ovens & Cart), and products sold or located in Canada are covered with a 2-year warranty for parts and labor.