KUCHT 4-Year Limited Warranty

1. Warranty Coverage

KUCHT provides a four (4) year limited warranty on eligible new appliances, covering parts and labor for qualifying defects in materials or workmanship attributable to the manufacturer that affect the proper functional operation of the appliance.

During the applicable warranty period, KUCHT may, at its discretion:

• Provide technical assistance and troubleshooting.
• Provide replacement parts.
• Authorize and provide repair services.
• Replace an affected component.

KUCHT will determine the appropriate remedy based on the nature of the issue, diagnostic findings, service history, product condition, and other relevant circumstances.

In addition to the applicable limited warranty, KUCHT provides lifetime virtual technical support for its appliances.

2. Warranty Period

The standard KUCHT Limited Warranty is valid for four (4) years from the original shipment date.

The warranty period begins on the date the appliance is shipped by KUCHT or an authorized KUCHT dealer, regardless of the date of delivery, installation, or first use.

Applicable warranty periods:

• Eligible new KUCHT appliances in the United States: 4 years parts and labor
• Products sold, installed, or located in Canada: 2 years parts and labor
• Products sold, installed, or located in Puerto Rico: 2 years parts and labor
• Outdoor kitchen appliances, including Pizza Ovens and Carts: 2 years parts and labor

Replacement of an appliance, component, or part does not restart or extend the original warranty period.

3. Lifetime Online Technical Support

KUCHT provides lifetime virtual technical assistance beyond the applicable warranty period.

Virtual support may include troubleshooting assistance, live video diagnostics, manuals, instructional materials, and replacement-part identification.

Lifetime virtual support does not include replacement parts, labor, technician visits, transportation, installation, or other physical services after the applicable warranty period has expired.

4. How to Request Warranty Service

For warranty assistance, please contact KUCHT Customer Support before arranging any repair or service.

Please have your model number, serial number, proof of purchase, and a description of the issue available. Photos, videos, or a live video diagnostic may also be requested to help determine the appropriate solution.

Customer Support: 866-685-8248

Online Warranty Claim: kuchtcare.com/online/support-ticket-warranty

All warranty service must be authorized by KUCHT prior to repair.

 

Warranty Terms, Conditions &
Exclusions

The following terms and conditions help explain how KUCHT’s Limited Warranty applies and what is needed to provide warranty service.

 

Product Eligibility

To qualify for KUCHT’s standard Limited Warranty, the appliance should:

• Be purchased from an authorized KUCHT dealer.
• Be installed and used for normal residential purposes.
• Be installed, operated, and maintained according to the applicable KUCHT owner’s manual and installation instructions.
• Have a valid, legible, and unaltered serial number.
• Be located within an area where KUCHT warranty service is available.

Proof of purchase may be requested to confirm warranty eligibility and the applicable warranty period.

Open-box, outlet, display, floor-model, used, refurbished, renewed, or otherwise non-new appliances may be subject to different warranty terms provided at the time of sale and do not automatically qualify for the standard four (4) year Limited Warranty.

 

Customer Responsibilities

To help KUCHT evaluate and resolve a warranty claim efficiently, customers may be asked to participate in the diagnostic and warranty process.

This may include providing:

• Proof of purchase.
• Product model and serial number.
• A description of the reported issue.
• Photos or videos of the appliance and reported condition.
• Participation in troubleshooting or a live video diagnostic session.
• Reasonable access to the appliance when inspection or service is needed.
• Any additional information reasonably necessary to evaluate the claim.

Providing the requested information and access helps our team diagnose the issue accurately and determine the appropriate next steps. If the necessary information, diagnostics, or access cannot be provided, warranty service may be delayed or may not be possible.

 

Installation and Appliance Accessibility

KUCHT’s Limited Warranty covers qualifying functional defects of the appliance. Installation, removal, reinstallation, and installation-related work are separate from warranty coverage.

For this reason, the warranty does not include costs or services associated with:

• Installation or removal of the appliance.
• Plumbing or drainage work.
• Gas-line installation, conversion, adjustment, or modification.
• Electrical work or modifications.
• Ventilation or ductwork.
• Cabinet, countertop, flooring, wall, or structural modifications.
• Moving furniture, appliances, fixtures, or other structures.
• Third-party installation or reinstallation charges.

For proper and safe operation, appliances should be installed by a qualified professional in accordance with applicable codes, utility requirements, and KUCHT installation instructions.

 

Appliance Accessibility

Appliances should be installed in a way that allows safe and reasonable access for diagnosis, inspection, service, repair, removal, or replacement.

When cabinetry, countertops, flooring, walls, plumbing, gas lines, electrical wiring, ventilation systems, trim, panels, doors, or other structures prevent access to the appliance, the customer is responsible for making the appliance accessible before service can be performed.

KUCHT’s warranty does not cover the costs associated with creating access to or restoring the surrounding installation after service.

 

Warranty Exclusions

KUCHT’s Limited Warranty is designed to cover qualifying defects in materials or workmanship attributable to the manufacturer that affect the functional operation of the appliance.

Conditions caused by factors outside of the appliance itself are not considered manufacturer defects and are therefore outside the scope of warranty coverage.

These may include:

• Improper installation or reinstallation.
• Improper use, misuse, abuse, neglect, or accidents.
• Use inconsistent with the owner’s manual or installation instructions.
• Unauthorized modifications, alterations, conversions, or repairs.
• Incorrect gas type or gas pressure.
• Incorrect or inadequate electrical supply or voltage.
• Plumbing, drainage, water-supply, or ventilation conditions.
• Transportation, relocation, or handling after delivery.
• Normal wear and tear.
• Improper cleaning or maintenance.
• Rust, corrosion, oxidation, staining, or deterioration caused by environmental conditions, spills, cleaning products, or improper maintenance.
• Grease accumulation, debris, pests, rodents, insects, or foreign objects.
• Fire, flood, lightning, power surges, electrical irregularities, natural disasters, or other circumstances beyond KUCHT’s reasonable control.
• Commercial, industrial, institutional, shared-use, or other non-residential use.
• Other conditions that are not the result of a qualifying manufacturer defect.

If a service visit determines that the reported issue is related to one of these conditions rather than a qualifying manufacturer defect, applicable diagnostic, travel, service, or labor charges wil be the customer’s responsibility.

 

Cosmetic Conditions

KUCHT’s Limited Warranty focuses on the functional operation of the appliance. Cosmetic conditions that do not affect the appliance’s functionality are not covered under the standard Limited Warranty.

Cosmetic damage must be reported to KUCHT within seventy-two (72) hours of delivery and prior to installation. Cosmetic claims reported after this period or after the appliance has been installed are not eligible for coverage.

Customers are encouraged to inspect the appliance promptly upon delivery and report any visible damage within the applicable reporting period.

Cosmetic conditions may include dents, scratches, chips, discoloration, staining, paint or finish imperfections, rust, oxidation, and appearance-related conditions affecting knobs, handles, trim, glass, or other exterior components.

 

Warranty Coverage

KUCHT’s standard Limited Warranty is designed for appliances installed and used in normal residential settings.

Commercial, industrial, institutional, shared-use, or other non-residential applications are not covered unless KUCHT has expressly approved coverage in writing.

Examples may include restaurants, commercial kitchens, bakeries, hotels, motels, schools, daycare facilities, churches, clubs, fire stations, nursing facilities, institutional food-service locations, common-use areas of multi-family properties, and similar environments.

 

Warranty Service and Authorization

To ensure that warranty repairs are properly diagnosed and documented, customers should contact KUCHT Customer Support before arranging service or repairs.

Depending on the reported issue, our team may request troubleshooting, photos, videos, documentation, a live video diagnostic session, or an inspection before determining the appropriate warranty solution.

Third-party service or repairs should not be arranged with the expectation of reimbursement unless KUCHT has provided prior written authorization.

If an authorized service visit determines the issue is not covered, the customer will be responsible for diagnostic, travel, and labor charges, and KUCHT will suspend further warranty service until those charges are paid in full.

 

Replacement Parts

As part of an approved warranty repair, KUCHT may provide new, refurbished, reconditioned, or previously used replacement parts that are suitable for their intended function.

Replacement parts may be sourced from other appliances or units and may have minor cosmetic differences or signs of prior use that do not affect their functionality.

Parts provided under warranty are covered for the remainder of the appliance’s original applicable warranty period and do not restart or extend that warranty period.

 

Repairs, Modifications and Self-Service

We encourage customers to contact KUCHT before performing repairs, modifications, conversions, or component replacements related to a warranty claim. This allows our technical team to properly diagnose the issue and recommend the appropriate solution.

Work performed without KUCHT authorization may affect warranty coverage when that work causes or contributes to the reported failure or resulting damage.

KUCHT may also authorize certain repairs or component replacements to be completed by the customer. When appropriate, our team may provide replacement parts, instructions, manuals, videos, or live technical assistance.

Any self-service repair should be limited to the procedure specifically authorized by KUCHT. If the customer is uncomfortable performing the repair or is unable to complete it safely, they should contact KUCHT for further assistance.

 

Transferability and Relocation

Unless otherwise required by applicable law or expressly approved by KUCHT in writing, the Limited Warranty applies to the original purchaser and the appliance’s original residential installation.

Moving an appliance does not begin a new warranty period. Damage or malfunction resulting from transportation, relocation, or reinstallation is outside the scope of warranty coverage.

 

Limitation of Liability

To the extent permitted by applicable law, KUCHT’s responsibility under this warranty is limited to the repair, replacement, or other remedy expressly provided under this warranty.

KUCHT is not responsible for incidental or consequential damages, loss of use, installation costs, removal costs, or other indirect expenses, except where such limitations are prohibited by applicable law.

 

Applicable Law

This Limited Warranty provides specific legal rights. Customers may also have additional rights that vary by state, territory, or province.

Nothing in this Limited Warranty is intended to limit any rights that cannot legally be limited under applicable law.